FAQ’s
Yes I do ship internationally. Prices will vary according to which country/part of the world I’m shipping to. Customs may also slow down your order.
Obviously, I will do whatever I can to avoid this from happening. I take care to wrap all items in both paper and (paper) /cardboard and make sure they cannot move within the box, touch the sides of the box or touch each other. Ceramics are fragile though, and postal services don’t always take note of the fragile tape around a box. If an item arrives broken please get into contact with me immediately and we’ll discuss a solution. This could be a new product or a refund.
At the moment I’m using DHL for all my shipments. I’ve tried many of the easily available postal services and I’ve noticed very little difference in pricing and service. They all mess up occasionally and there is very little I can do about this. I’m happy to say though that with DHL all packages have always arrived with the customers, even if they got lost along the way.
If an item gets delayed or lost, you can reach out to me and I will contact DHL about this. Often their first reaction is to give it a few more days and this is usually enough time for the problem to get fixed. If it still hasn’t resolved itself I will start an official enquiry where DHL looks into the situation more closely. Again, in my experience this is enough for the problem to get resolved.
In the situation where an item really seems to be lost, of course I will refund the order or send you a new item (if possible/in stock). I will need confirmation from the shipping company that an order is officially lost and I will allow a month delay before refunding/resending an item.
Yes, this is possible. If you live near to my studio (Salerno – South Italy) or happen to be in the neighbourhood, it is always my advice to pick up your order. With a local pick up you’ll be sure of a safe delivery to your house. Use the code PICKUP when you order and get in touch with me about when you want to pick it up.
Payments
Accepted paymant are, Credit Card, Paypal and Bank Transfer.
Sale taxes are included to any items that you find in the shop.
Products & Packaging
Yes they are. All my ceramics are made of earthenware clay and fired in an electric kiln to 1140 degrees C (unless stated otherwise). This intense heat vitrifies the clay, making it watertight, and irreversibly changes the state of the clay into a strong ceramic piece. Unless your kitchen oven at home can reach high fire kiln temperatures, the piece should be fine. However, having said all this, it is my advise to treat any handmade item carefully and calmly, so handwash if possible. It is just so sad when a loved handmade piece of pottery perishes.
I am working on making all my packaging as environmentally conscious as I possibly can.
All packages are shipped in cardboard boxes that can all be recycled. I have recently changed from plastic wrap to eco-friendly paper tape. For the inside padding I have been using recycled or other fine types of paper. I am also switching from plastic bubble wrap to a cardboard wrap and am still exploring paper based protection for my ceramics. I hope I can trust my customers to either reuse all packaging or recycle responsibly.